Limited Warranty Terms & Conditions

WARRANTY & RETURNS

Radian Audio stands by its products and offers a class leading warranty on all its products. If you have any questions please call us about our warranty policy or to obtain an RMA number.

You will always talk to a real person who will guide you through the whole process and lead you in the right direction for your case.

Phone: 714.288.8900  Email: Info@radianaudio.com

Limited Warranty (Excludes Beryllium Products)

Radian Audio Engineering, Inc. warrants its products to be free from defects in materials and workmanship under conditions of normal use for a period of (3) years from the date of purchase. This warranty applies only to products sold and delivered within the United States by Radian or it’s authorized dealers. The obligation under this warranty shall be limited to the replacement or repair of any such defective device within the warranty period. All warranty products will be repaired or replaced at the sole discretion of Radian Audio Engineering, Inc. The limited warranty does not cover products that have been misused, neglected or damaged due to improper use or installation, including overheated voice coils or dented diaphragms, damage occurring during shipment, damage resulting from the performance of repairs by someone not authorized by Radian Audio, claims based upon any misrepresentations by the seller or any Radian Audio product on which the serial number has been defaced, modified or removed. The warranty does not apply to external finish or appearance or any product which has been repaired by a facility not approved by Radian Audio Engineering, Inc. All products “out of warranty” are subject to a repair charge which includes parts and labor. Radian’s limited warranty shall not apply to products manufactured for export and sale outside the United States or its territories. “All Goods shall be subject to tolerance and variations set forth in Radian’s Manufacturing Standard Tolerances, Radian’s other published tolerances or, if none apply, then to tolerance and variations consistent with usual trade practices, regarding dimensions, composition, mechanical/optical properties, and surface and internal conditions, and shall also be subject to deviations from tolerance and variations consistent with testing and inspection methods.

Beryllium Warranty:
Radian Audio Engineering, Inc. warrants its products to be free from defects in materials and workmanship under conditions of normal use for a period of (1) month from the date of purchase. This warranty applies only to products sold and delivered within the United States by Radian or it’s authorized dealers. The limited warranty does not cover products that have been misused, neglected or damaged due to improper use of installation, including overheated voice coils or dented diaphragms. Radian’s limited warranty shall not apply to products manufactured for export and sale outside of the United Sates or its territories.

Diaphragm Products Limited Warranty

Diaphragm is to be used within the recommended frequency range. Minimum operating frequency is recommended at 800 Hz with a minimum of 18 dB per octave slopes. Improper use may result in damage to the diaphragm and is not covered under warranty. Any warranty claims are at the discretion of Radian Audio. Specifications are subject to change. Test results will be notified to the dealer/user and determinations made upon test results.

Note that Radian diaphragms receive 100% performance verification prior to shipment - "it was working when you took it out of the box"

RADIAN’S EXPORT DISTRIBUTORS SERVICE ALL WARRANTY CLAIMS & ISSUES WITHIN THEIR OWN COUNTRY.

The information, products, services and prices displayed are subject to change without notice. Radian Audio Engineering, INC. reserves the right to cancel or refuse to accept any order placed for any reason. Radian Audio Engineering, INC. assumes no liability or responsibility for an typographical or other errors or omissions in the content of this price list or on our website. In the event that a product is listed at an incorrect price or with other incorrect information due to a typographical or other error, Radian Audio Engineering, INC. shall have the right to refuse or cancel any orders placed for the product listed incorrectly.

WARRANTY DISCLAIMERS
Except as expressly stated in this warranty terms and conditions, the seller expressly disclaims and negates any implied or express warranty of merchantability, any implied or express warranty of fitness for a particular purpose, and any implied or express warranty of conformity to models or samples of materials.

Failure of the seller to insist on strict compliance with any of the terms, covenants, and conditions of this warranty, terms and conditions shall not be deemed a waiver of such terms, covenants, and conditions, or of any similar right or power hereunder at any subsequent time.

Shipping; Delivery; Risk of Loss 

Except as otherwise expressly agreed upon in writing between the parties: delivery of the Goods shall be Ex-Works (Incoterms 2010) shipping point, and title and risk of loss shall pass to Buyer upon Seller’s delivery of the Goods out of FOB point. Every commercially reasonable effort will be made to deliver the Goods in accordance with the shipping dates appearing on the sales acknowledgment. Delivery is based on the receipt by Seller of a purchase order or other communication containing the purchase order number. Seller will not be liable for damages in any event due to delays in delivery. All transportation and insurance charges relating to shipment shall be paid by Buyer, unless otherwise previously agreed to between the parties. Subject to Section 6 hereof, if Buyer refuses to accept delivery of the Goods, then Buyer shall be responsible for all transportation, insurance and storage charges relating to the shipment. If Seller has reason to doubt Buyer’s financial responsibility, Seller may decline to make further deliveries, except for cash or satisfactory security. Seller reserves the right of stoppage in transit.

Returns and Exchanges

Except as otherwise expressed upon in writing by Radian Audio’s authorized representative all request for return or exchange are subject to all warranty terms and conditions (Sections 1-3) here. Returns request are accepted within the first 10 days for all items within the United States of America unless otherwise noted in the listing. All request must be submitted in writing through Radian’s sales team online request form or an email request to sales@radianaudio.com.  All return shipping cost/s are to the account of the buyer unless expressly authorized in writing by a Radian sales representative. When product/s are paid for and shipped, title transfers to the buyer at the point when the goods leave the shipper's loading / shipping dock but reverts back to the seller if the buyer follows the correct procedures of notifying the seller of "breach" by "rightfully revoking acceptance." Even if "breach" has occurred, the buyer remains responsible for filing "carrier loss claims." We do not accept returns due to change of mind. We only accept returns if the item is within manufacturing defect, not working or otherwise has issues determined by industry accepted testing standards.  All non-warranty Returns are subject to a 20% restocking fee and additional testing fees.Buyer is responsible for all return shipping charges to Radian warehouse facility.  Accessories and spare parts are not subject to any returns and refunds.  If a return for accessories or spare parts have been arranged by one of seller’s authorized representative, restocking fees will apply.

Force Majeure

Seller shall not be subject to any liability or damages for delay in performance or non-performance as a result of fire, flood, ice, natural catastrophe, strike, lockout, labor shortage, labor dispute or trouble, accident, riot, act of governmental authority, act of God, act of terrorism, or other contingencies and circumstances beyond its control interfering with the production, supply, transportation, or consumption of the Goods or with the supply of any raw materials used in connection therewith, or the inability of the Seller to purchase raw materials at a commercially reasonable price, or if performance would be contrary to, or constitute a violation of, any regulation, law, or requirement of a recognized government authority, and quantities so affected may be eliminated by Seller from the Agreement without liability or damages to Seller, but the Agreement shall otherwise remain unaffected. Seller may, during any period of shortage due to any cause, prorate and allocate its supply of such materials among itself for its own consumption, its subsidiaries, affiliated companies, its accepted orders, contract customers, and its regular customers not then under contract in such a manner as may be deemed fair and reasonable by Seller. In no event shall Seller be obligated to purchase any substitute Goods in the marketplace to satisfy its obligations hereunder. Buyer’s failure to pay for the Goods shall not constitute a force majeure event hereunder. 

Taxes

Buyer shall reimburse Seller for all taxes or other charges, except income and franchise taxes, which Seller may be required to pay to any government, whether foreign, national, state or local, upon the sale, production or transportation of the Goods, now in effect, or which may be imposed or increased subsequent to the effective date of this Agreement.

Safety Information
Buyer acknowledges that the Seller has furnished to Buyer product information which includes warnings and safety and health information concerning the Goods. Buyer represents and agrees that it will disseminate such information so as to give warning of possible hazards to persons whom Buyer can reasonably foresee may receive exposure to such hazards, including, but not limited to Buyer’s employees, agents, contractors and customers.